I press the yellow scan button on the scanner and nothing happens, no laser, no beep, nothing. If none of these steps work, then you need to contact the scanner supplier to get technical support on the scanner. If that doesn't work, try rebooting the computer and trying again. If that doesn't work, then launch Windows Mobile Device Center (WMDC) from the start menu of the computer, and look to see if it says "Connected". That sometimes triggers the scanner to connect to the computer. Try pressing the little red reset button (upper right corner on Motorola MC70 scanners). I connect my scanner to my computer and the green WMDC/ActiveSync window does not appear. Call your hardware vendor where you purchased the scanner unit.įinale Data Collector Software release notes and version infoįinale Data Collector Release notes and version info They should all appear to be close to the same level and length.Ĩ. Visually check the pins on the cradle and make sure none of them are stuck in the down position. If all else fails you could have a bad USB Cradle or cable. Try updating the driver or reloading the driver. Make sure you do not have a yellow ! symbol next to this driver. Look for the Mobile Devices section and verify you have a Symbol USB Sync driver entry. Go to Control Panel>Hardware and Sound>Devices and Printers>Device Manager. Review your computer's Device Manager windows. Press the Red Power button at upper right of display to wake up.ģ. If the screen is blank or turned off on the scanner, it might be in sleep mode.
Steps to take to resolve Barcode Scanner not Connectingġ. IF Windows Mobile Device Center(WMDC) used to work just fine and after a Windows update it no longer appears or runs:Ī Recent Microsoft Windows Update has broken Windows Mobile Device Centerġ) Uninstall Windows Mobile Device Center AND any Mcafee/3rd party virus scanner (then Restart PC)Ģ) Re-Install Windows Mobile Device Center - ģ) Download this file, save to your desktop, right-click and select "Run as Administrator" (once Complete, Restart the Computer) - Ĥ) Once rebooted, Open WMDC and dock the scanner to connect These types of devices will prevent Finale Inventory from communicating with the mobile barcode scanner. VERY IMPORTANT - You must remove any cell phones that may be plugged into any of your PC's USB ports.
Make sure you have Windows Mobile Device Center installed on your machine Ok out of USB to PC screen, Close Settings. On the Scanner, go to Start Menu, Settings, Connection Tab at bottom, Choose USB to PC icon, Un-check the Enable Advanced Network Functionality option. If using Windows 10, make sure you disable Advanced Network Functionality on the Scanner itself. Here are some steps to help resolve problems with Barcode scanners.
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